Capital Projects

Optimizing Operations and Transforming Supply Chain Performance

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INTRODUCTION

At Progility, we help businesses streamline their operations and supply chain to enhance efficiency, reduce costs, and improve overall performance. Our expert-driven solutions ensure that your supply chain remains resilient, agile, and optimized for long-term success.

"Efficiency is doing things right; effectiveness is doing the right things – and the challenge in operations lies in balancing both under ever-changing conditions."
Peter Drucker
management consultant

Operations and supply chains face challenges like demand fluctuations, supply disruptions, and rising costs, compounded by limited visibility. Some of the common challenges are:

Inconsistent Customer Experience

Without a clear service design, customers face fragmented experiences between call centers, field teams, websites, and stores leading to confusion and dissatisfaction

One Size Fits All Service Models

Serving all customers the same way regardless of their value, segment, or need often leads to under-service for key accounts and overspending on low-value interactions.

Over-reliance on Manual, Reactive Support

Lack of proactive service design results in high volumes of avoidable calls, complaints, and last-minute escalations

Misalignment with Brand Promise

If the service design doesn't reflect the brand's positioning (e.g., premium, fast, empathetic), it creates a credibility gap between marketing and customer experience.

Poor Cost Visibility and Control

Without segmented service levels or cost-to-serve clarity, businesses struggle to balance experience and efficiency leading to bloated support costs or underfunded service teams

Ambiguous Roles and Governance

No clear ownership of service standards, escalation handling, or performance monitoring results in service drift and inconsistent accountability.

Value-Based Pricing

Charge based on customer-perceived value.

Segmentation & Personalization

Tailor prices for customer types or behaviors.

Dynamic Pricing

Real-time price updates based on demand and competition.

Advanced Analytics

Use data science to optimize prices and forecast impact.

Stronger Governance

Clear rules to control discounts and enforce discipline.

Performance-Based Models

Link pricing to outcomes, usage, or results delivered.

Key Challenges
Key Opportunities
How We Serve

Process Optimization: Standardize processes to minimize variability, streamline workflows, improve consistency and eliminate waste.

Capacity Utilization: Optimize production schedules to maximize machine and labour efficiency. Reduce downtime through preventive maintenance and real-time monitoring.

Demand Forecasting and Planning: Leverage advanced analytics to accurately predict customer demand. Align production schedules and inventory levels with forecasts.

Streamlined Supply Chain Management: Strengthen supplier relationships to ensure timely material availability. Diversify suppliers to reduce dependency and mitigate delays.

Cross-Functional Collaboration: Foster communication between sales, operations, and logistics teams for better alignment.

Supplier Selection and Collaboration: Foster transparent communication and collaboration to build strong, long-term relationships.

Cost Management: Negotiate clear and fair pricing agreements, including volume-based discounts. Regularly review contracts to ensure alignment with market trends and cost benchmarks.

Quality Assurance: Establish rigorous quality standards and integrate them into contracts. Conduct regular audits and implement real-time monitoring to ensure compliance.

Technology Integration: Use digital platforms to track production progress and ensure transparency. Implement data-sharing systems for seamless collaboration and decision-making.

Preventive Maintenance (PM): Establish regular inspection and service schedules to address potential issues early. Use checklists and standard operating procedures to ensure consistency.

Root Cause Analysis (RCA): Investigate recurring issues to identify and eliminate the root causes of failures. Implement corrective actions to prevent the recurrence of problems.

Spare Parts Management: Maintain an optimized inventory of critical spare parts to minimize downtime. Use data analysis to predict demand and avoid overstocking or shortages.

Define Clear Quality Standards: Establish and document measurable quality benchmarks aligned with customer expectations and industry standards. Use ISO certifications and frameworks to standardize practices.

Statistical Process Control (SPC): Use real-time data and control charts to monitor process variability. Address deviations promptly to ensure consistency and prevent defects.

Supplier Quality Management: Collaborate with suppliers to ensure material quality meets specifications. Conduct regular audits and implement robust supplier qualification processes.

Customer Feedback Integration: Actively gather and analyze customer feedback to identify areas for improvement. Use insights to refine products, services, and processes.

Adopt IoT and Smart Sensors: Install IoT-enabled devices to collect real-time data on machine performance, energy consumption, and environmental conditions. Use this data for predictive maintenance, quality control, and process optimization.

Integrate Enterprise Resource Planning (ERP): Connect ERP systems with production lines for seamless data flow and coordination. Enable end-to-end visibility across procurement, inventory, and production.

Implement Advanced Analytics and Dashboards: Use data analytics platforms to visualize KPIs, identify bottlenecks, and optimize resources. Employ dashboards for actionable insights into operations.

HOW WE SERVE

Process Optimization: Standardize processes to minimize variability, streamline workflows, improve consistency and eliminate waste.

Capacity Utilization: Optimize production schedules to maximize machine and labour efficiency. Reduce downtime through preventive maintenance and real-time monitoring.

Demand Forecasting and Planning: Leverage advanced analytics to accurately predict customer demand. Align production schedules and inventory levels with forecasts.

Streamlined Supply Chain Management: Strengthen supplier relationships to ensure timely material availability. Diversify suppliers to reduce dependency and mitigate delays.

Cross-Functional Collaboration: Foster communication between sales, operations, and logistics teams for better alignment.

Supplier Selection and Collaboration: Foster transparent communication and collaboration to build strong, long-term relationships.

Cost Management: Negotiate clear and fair pricing agreements, including volume-based discounts. Regularly review contracts to ensure alignment with market trends and cost benchmarks.

Quality Assurance: Establish rigorous quality standards and integrate them into contracts. Conduct regular audits and implement real-time monitoring to ensure compliance.

Technology Integration: Use digital platforms to track production progress and ensure transparency. Implement data-sharing systems for seamless collaboration and decision-making.

Preventive Maintenance (PM): Establish regular inspection and service schedules to address potential issues early. Use checklists and standard operating procedures to ensure consistency.

Root Cause Analysis (RCA): Investigate recurring issues to identify and eliminate the root causes of failures. Implement corrective actions to prevent the recurrence of problems.

Spare Parts Management: Maintain an optimized inventory of critical spare parts to minimize downtime. Use data analysis to predict demand and avoid overstocking or shortages.

Define Clear Quality Standards: Establish and document measurable quality benchmarks aligned with customer expectations and industry standards. Use ISO certifications and frameworks to standardize practices.

Statistical Process Control (SPC): Use real-time data and control charts to monitor process variability. Address deviations promptly to ensure consistency and prevent defects.

Supplier Quality Management: Collaborate with suppliers to ensure material quality meets specifications. Conduct regular audits and implement robust supplier qualification processes.

Customer Feedback Integration: Actively gather and analyze customer feedback to identify areas for improvement. Use insights to refine products, services, and processes.

Adopt IoT and Smart Sensors: Install IoT-enabled devices to collect real-time data on machine performance, energy consumption, and environmental conditions. Use this data for predictive maintenance, quality control, and process optimization.

Integrate Enterprise Resource Planning (ERP): Connect ERP systems with production lines for seamless data flow and coordination. Enable end-to-end visibility across procurement, inventory, and production.

Implement Advanced Analytics and Dashboards: Use data analytics platforms to visualize KPIs, identify bottlenecks, and optimize resources. Employ dashboards for actionable insights into operations.

APPROACH
1. Understanding Your Needs

At Progility, we assess your operations and supply chain to identify inefficiencies and growth opportunities. By aligning with your business goals, we create tailored solutions for lasting success.

2. Data-Driven Strategy

We use analytics, AI, and industry insights to enhance visibility, inventory management, and demand forecasting, helping you make smarter, cost-effective decisions.

3. Agile Execution

Our team implements flexible, scalable supply chain models to boost efficiency, reduce disruptions, and adapt to market changes, ensuring smooth operations.

4. Continuous Improvement

We provide real-time tracking and ongoing optimization to keep your supply chain competitive, sustainable, and future-ready.

Pricing Optimization for Yarn Manufacturer

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Let's talk and discuss your requirements

Key Challenges & Opportunities

Very Volatile RM Cost

Highly price elastic market

Over 6000 SKU shade combination

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Approach

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Assesment Tool

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The Aubuchon team has been delighted with its results. Shannan O’Brien, Aubuchon’s Director of Marketing, noted that they are not only seeing an increase in leads, but also that new leads are a higher quality with a larger average home sale price.

“You can tell by the leads that are coming in, the quality of the leads [has improved]. To have this many leads coming through and people saying ‘hey, reach out to us, we want to talk to you,’ it means a lot to us,” Shannan said.

Shannan noted that working with an all-in-one solution like LocaliQ has made her marketing efforts easier to implement and track.

“There are so many avenues that you can market your company through these days – social, search, and print – and that is actually one of the reasons why I like working with LocaliQ. Whatever the solution is that I need, I’m able to go to the same place. It really makes it convenient for me.”

Lead Engagement Insight 

The Aubuchon team also utilized LocaliQ’s Marketing Dashboard with Lead Engagement platform to get unique insight into how phone calls were received and routed throughout the company. The team listened to recordings of actual customer calls and voicemails through Client Center’s Inbox feature, and realized essential contact information was not being collected before calls were transferred throughout the company, often leading to frustrated customers.

“It was just very eye opening to hear the whole process that was going on and maybe the parts that I was missing. As pleasant as our customer concierge sounded, that’s not what the customer wanted,” Shannan said.

The Aubuchon team implemented a new procedure for how their Customer Concierges answer calls, collecting contact information upfront and further engaging customers to determine their needs before transferring.

“It kind of ended up being a little bit of a snowball effect, because it’s now pushed our [customer concierges] a little bit to ask more questions and to make sure that the people that are calling in are getting directed to the right salesperson or somebody else in our company.”

Case Studies

Improving on time delivery performance for a dope dyed polyester manufacturer
Improving on time delivery performance for a dope dyed polyester manufacturer
Improving on time delivery performance for a dope dyed polyester manufacturer
Improving on time delivery performance for a dope dyed polyester manufacturer